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How do I cancel a transaction dispute?
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Time limits apply, so it’s important you lodge the dispute as soon as you can. You can raise a dispute in the ANZ App once a transaction has been processed to your account. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made.
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Before a payout, the casino may require ID verification, including a selfie with your ID or even a short video call. If you’re using a credit card and the withdrawal amount doesn’t exceed your initial deposit, the refund may go directly back to your card. You can fund your account using popular options like Visa, MasterCard, Skrill, Neteller, Jeton, ecoPayz, and others — plus prepaid vouchers like NeoSurf and Flexepin.
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This means that the authorisation or approval obtained on the Card can be for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. When using the Card with some merchants (such as hotels, taxis, rental cars, restaurants and cruise ships) or for mail order purchases, Card “tolerance limits” may apply. We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Mastercard Prepaid cards).
If you requested a replacement card for one that’s already in your digital wallet, it should update automatically. Once you’ve submitted your dispute, we’ll send you a letter or email to confirm we’re looking into it for you. Log in to Internet banking with your CRN and password If you think a transaction was the result of a scam, you should contact ANZ immediately.
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